Refund policy
Return & Refund Policy
Thank you for shopping at Dolgum (dolgum.com). We want you and your pet to love your purchase. If you are not completely satisfied with your order, we are here to help.
Coverage Area
This policy applies exclusively to orders shipped within the United States and Canada.
30-Day Return Policy
We offer a 30-day return policy. You have 30 days from the date your package is marked as delivered to request a return.
Eligibility Requirements:
- The item must be in its original condition: unworn, unwashed, free of pet hair/odors, with all original tags attached, and in its original packaging.
- A valid proof of purchase (order number or confirmation email) is required.
How to Start a Return:
1. Contact our support team at infodolgum@gmail.com with your order number and the reason for the return.
2. If your return request is approved, our team will provide return instructions and the return shipping address.
3. Items returned without prior authorization will not be processed.
Return Shipping Costs:
- If the return is due to customer preference (e.g., wrong size selected, changed mind), the customer is responsible for the return shipping postage.
- If the item is defective, damaged, or incorrect upon arrival, Dolgum will cover the replacement or return shipping costs.
Damages, Defects & Incorrect Orders
Please inspect your order immediately upon delivery. If your item is defective, damaged in transit, or you received the wrong size/item, email us at infodolgum@gmail.com within 7 days of delivery with clear photos or a short video showing the issue. We will send a free replacement or issue a full refund right away.
Exchanges
The fastest way to get a different size or color is to follow the return process for your current item. Once your return is accepted, you can place a new order for the desired item.
Refunds
Once your return is received and inspected, we will notify you of the approval status via email. If approved, your refund will be processed back to your original payment method within 5–7 business days. Please note that banks and credit card providers may take additional time to post the funds to your account.
Contact Information
For all questions regarding returns and refunds, please reach out to us:
Email: infodolgum@gmail.com
Website: dolgum.com