Shipping policy

Shipping Policy

Thank you for visiting and shopping at Dolgum (dolgum.com). Below are the terms and conditions that constitute our Shipping Policy.

1. Shipping Coverage
We currently ship exclusively to addresses within the United States and Canada. We do not ship to international destinations outside of the US and Canada at this time.

2. Order Processing Time
- All orders are processed within 1–2 business days (Monday to Friday, excluding federal holidays).
- Orders placed on weekends or holidays will begin processing on the following business day.
- If we experience a high volume of orders, processing times may be slightly delayed. Please allow additional transit days for delivery. If there is a significant delay in the shipment of your order, we will contact you via email.

3. Estimated Transit & Delivery Times

United States:
- Standard Shipping: 8-10 business days

Canada:
- Standard Shipping: 8-12 business days

Please note: Delivery estimates are based on business days and do not include potential carrier or customs delays beyond our control.

4. Shipping Rates & Costs
Shipping charges for your order are calculated and displayed at checkout. From time to time, we offer promotional free standard shipping on eligible orders.

5. Shipment Confirmation & Tracking
You will receive a Shipment Confirmation email with your tracking number(s) as soon as your order ships. The tracking number will become active within 24–48 hours.

6. Customs, Duties & Taxes (For Canadian Orders)
Dolgum is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, customs clearance fees) are the responsibility of the customer.

7. Incorrect Shipping Information
Please ensure your shipping address is entered accurately at checkout. Dolgum is not responsible for orders delivered to incorrect addresses provided by the customer. If you notice an error in your address, please email us immediately at infodolgum@gmail.com with your order number. We will do our best to update it before the package is shipped.

8. Lost, Stolen, or Damaged Packages
- If your item arrives damaged or defective, please contact us within 7 days of delivery at infodolgum@gmail.com with clear photos of the damage. We will arrange a replacement or refund promptly.
- If your package is marked as delivered by the carrier but you have not received it, please check around your property and with neighbors first, then reach out to the carrier and our support team.

9. Contact Us
If you have any questions about this Shipping Policy or your package status, please contact our customer support:
Email: infodolgum@gmail.com
Website: dolgum.com