



Frequently Asked Questions
What is the shipping time for my order?
What is the shipping time for my order?
We currently ship to the United States and Canada. Orders are processed within 1-2 business days and typically arrive within 7-11 business days after that. You'll receive a tracking number by email as soon as your order ships, so you can follow it every step of the way.
What is the quality of the sweatshirt?
What is the quality of the sweatshirt?
Our sweatshirts are made from high-quality lamb velvet, ensuring both comfort and durability. We pride ourselves on providing products that not only look good but also feel great. Each piece is crafted with care to meet the highest standards, so you can enjoy a stylish and cozy experience without compromise. Your satisfaction is our priority, and we stand by the quality of our materials.
What is your return policy?
What is your return policy?
We understand that shopping online can sometimes lead to unexpected purchases. That's why we offer a flexible return policy. If you're not completely satisfied with your sweatshirt, you can contact us within 30 days of receiving your order for a hassle-free return. We want you to love your purchase, so please reach out, and we'll guide you through the return process.
Can I customize my order?
Can I customize my order?
Absolutely! We love to cater to your unique style. If you're interested in customizing your sweatshirt or if you're looking for kids' styles, please get in touch with our customer service team. We can accommodate various customization requests to ensure you get exactly what you want. Your satisfaction is our mission, and we’re excited to make something special just for you!
How do I choose the right size?
How do I choose the right size?
Choosing the right size is essential for your comfort. If you're unsure about your size, we encourage you to reach out to our customer service team for assistance. They can provide you with detailed sizing information and help you find the perfect fit for your body type. We want you to feel amazing in our sweatshirt, so don't hesitate to ask for guidance!
How can I trust your store?
How can I trust your store?
At Dolgum, we prioritize customer satisfaction above all else. Our commitment to quality and service is reflected in our positive customer reviews and feedback. We are a reputable brand dedicated to providing stylish and comfortable apparel for pet lovers. Plus, if you have any questions or concerns, our customer service team is always available to assist you, ensuring a trustworthy shopping experience.
Our Happy Customer Reviews
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